dont know if you still have ths problem, but anyway, check the end of stroke compression adjuster, if its all the way in, it coulb be stopping the shock from compressing further. Also, you say its new, ride it a lot and it will break in, and become more plush. If all that doesnt work, try ridin it anyway. 5ths are mysterious shocks. They work in ways not understood to most humans. Mine feels crappy when im just standing there, but the other day I set up a "rock garden" with some old volkswagen wheels, and it smoothed them out perfectly.
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